Returns Information

In the unlikely event that you wish to return your purchase from Heating Parts Warehouse, please make sure to contact the store beforehand.

Right to Cancel

You may return items purchased from the Heating Parts Warehouse online store unused, in the original packaging, within 14 days of receiving the item for a full refund on the item purchased. Please note:

• The amount refunded excludes all delivery costs
• The buyer is responsible for the cost of shipping and packaging returned items
• Product packaging must be undamaged for us to accept the item

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

Once the items are received by us you will receive a full refund on the item purchased.

Warranties and Faulty Goods

All items are covered by a manufacturer’s warranty, which varies depending on the product.

Faulty items returned will be tested by the manufacturer and a replacement/refund will only be given once this has been authorised by the manufacturer.

Most product manufacturers and Heating Parts Warehouse will not be liable for costs or installation charges resulting in replacing faulty parts or damage caused by the product.

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

Returning Incorrect Goods

If the item you receive is incorrect to the one that you ordered, please contact the store and we will provide a prepaid label for return postage.

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

HPW Goods Return Form

Please make sure to fill out and submit the return form. A copy will be sent to the email you provided. Please print this completed form and include along with item being returned.
Returns Form