Returns Information

In the unlikely event that you wish to return your purchase from Heating Parts Warehouse, please make sure to contact the store beforehand.

Right to Cancel

You may return items purchased from the Heating Parts Warehouse online store unused, in the original packaging, within 14 days of receiving the item for a full refund on the item purchased. Please note:

  • The amount refunded excludes all delivery costs
  • The buyer is responsible for the cost of shipping and packaging returned items
  • Product packaging must be undamaged for us to accept the item

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

Once the items are received by us you will receive a full refund on the item purchased.

Warranties and Faulty Goods

All items are covered by a manufacturer’s warranty, which varies depending on the product.

Faulty items returned will be tested by the manufacturer and a replacement/refund will only be given once this has been authorised by the manufacturer.

Most product manufacturers and Heating Parts Warehouse will not be liable for costs or installation charges resulting in replacing faulty parts or damage caused by the product.

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

Faulty or Damaged Goods Claims

24 Hour Window For Claims Notice

All damaged or faulty goods must be reported within 24 hour time frame of receipt/signed for in order to process claims.

Items will need to be inspected on an individual basis to assess damages or faults before compensation may be awarded.

Returning Incorrect Goods

If the item you receive is incorrect to the one that you ordered, please contact the store and we will provide a prepaid label for return postage.

When returning items by post or courier, please ensure that the items are packaged safely for carriage.

HPW Goods Return Form

Please make sure to fill out and submit the returns form.

A copy will be sent to the email you provided, please print this completed form and include along with item being returned.